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CASE-1002Merchant Soundbox / POS DelayOpen
Soundbox silence for ₹1,420 payment at Kaveri Supermarket [SYNTHETIC]
Created: 01 Oct 2026, 01:54 pm
Updated: 01 Oct 2026, 01:54 pm
Reported Issue Description
Cashier stated soundbox did not announce payment. Bank SMS confirmed debit. Customer showed UTR on app.
Associated Synthetic Transaction
View Full Evidence BreakdownKaveri Supermarket [SYNTHETIC]₹1,420UTR: 908234120913Credited • POS DelayedDO NOT RETRY
Simulate Case Lifecycle Progression
Advance the simulated dispute status through pure lifecycle transition rules (OPEN → UNDER_REVIEW → RESOLVED → CLOSED).
Safety Isolation Guarantee: Advancing or resolving a support case is an administrative tracking mechanism. It never modifies the underlying bank debit evidence or authorizes a payment retry. Retry safety is governed strictly by the deterministic recovery engine.
Case Activity History (1)
CASE_CREATED01 Oct 2026, 01:54 pm
Actor: Customer
Simulated dispute ticket logged. Payee bank credit confirmed; awaiting store counter reconciliation.