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CASE-1003Auto-Reversal / Refund TrackingResolved
Auto-reversal tracking for failed fuel payment (₹2,100)
Created: 01 Oct 2026, 01:42 pm
Updated: 01 Oct 2026, 02:10 pm
Reported Issue Description
Debit occurred during fuel pump authorization, but switch reported terminal routing failure.
Associated Synthetic Transaction
View Full Evidence BreakdownIndian Oil Fuel [SYNTHETIC]₹2,100UTR: 908234120919Auto-Reversal In ProgressDO NOT RETRY
Simulate Case Lifecycle Progression
Advance the simulated dispute status through pure lifecycle transition rules (OPEN → UNDER_REVIEW → RESOLVED → CLOSED).
Safety Isolation Guarantee: Advancing or resolving a support case is an administrative tracking mechanism. It never modifies the underlying bank debit evidence or authorizes a payment retry. Retry safety is governed strictly by the deterministic recovery engine.
Case Activity History (3)
CASE_CREATED01 Oct 2026, 01:42 pm
Actor: Customer
Claim initiated for auto-reversal SLA monitoring.
STATUS_ADVANCED01 Oct 2026, 01:55 pm
Actor: Simulated Support Specialist(OPEN → UNDER_REVIEW)
Switch failure acknowledgment verified with Punjab National Bank gateway.
STATUS_ADVANCED01 Oct 2026, 02:10 pm
Actor: Simulated Support Specialist(UNDER_REVIEW → RESOLVED)
Case resolved: Remitter bank posted auto-reversal batch credit back to source savings account.